Delivery Policy
Last updated: September 13, 2025
This Delivery Policy governs all deliveries facilitated through the RYDR platform operated by RYDR Global (“RYDR Global,” “we,” “us,” or “our”).
By placing an order or using RYDR’s delivery services, customers (“you,” “your,” or “the customer”) agree to the terms, responsibilities, and limitations set forth below.
1. Purpose
RYDR Global provides a digital platform that connects customers, merchants, and independent delivery partners (“Drivers”) for the fulfillment of on-demand deliveries.
RYDR Global acts solely as a technology provider and does not own vehicles, employ Drivers, or perform deliveries directly.
All deliveries are executed by independent contractors using the RYDR app.
2. Service Scope
RYDR facilitates the delivery of:
Food and beverages from restaurants;
Groceries, household goods, and retail items; and
Parcels or personal deliveries between individuals or businesses.
Drivers are independently verified before activation.
By placing an order, you authorize RYDR Global to coordinate pickup and delivery through its Driver network.
3. Delivery Coverage
Deliveries are currently available throughout Barbados.
Coverage may vary depending on merchant location, driver availability, and demand.
Orders placed outside active zones may be declined or canceled.
Future expansions will include additional Caribbean territories.
4. Delivery Timeframes
Standard delivery times range from 30 to 90 minutes, depending on distance, traffic, weather, and merchant prep time.
Estimated windows are shown at checkout and may update dynamically.
RYDR Global is not liable for delays caused by factors beyond its control, including congestion, weather, or merchant delays.
Customers will be notified through the app, SMS, or email if significant delays occur.
5. Delivery Fees
Delivery fees are calculated automatically at checkout based on:
Distance between pickup and drop-off;
Real-time driver availability and demand; and
Applicable taxes and surcharges.
All fees are displayed before order confirmation and are non-refundable once a Driver has accepted or picked up an order.
6. Order Tracking
Upon confirmation:
Customers receive real-time tracking in the RYDR app;
Notifications are sent when the order is accepted, picked up, and delivered; and
A digital receipt is automatically issued by email or in-app.
Enable push notifications for the best tracking experience.
7. Delivery Attempts & Undeliverable Orders
If a Driver arrives and the customer cannot be reached:
The Driver will attempt to contact you via phone and in-app chat.
After 10 minutes with no response, the delivery may be marked undeliverable.
The order may be returned to the merchant or disposed of per merchant policy.
Delivery and service fees remain non-refundable.
RYDR Global is not responsible for failed deliveries resulting from inaccurate addresses, gated-access restrictions, or customer unavailability.
8. Verification & Restricted Deliveries
Drivers may request valid photo ID or a verification code before releasing restricted items (e.g., alcohol or age-sensitive products).
By confirming receipt, you acknowledge successful delivery.
RYDR Global reserves the right to refuse or cancel any delivery involving restricted, unsafe, or unlawful goods.
9. Damaged, Missing, or Incorrect Items
Report issues within two (2) hours of delivery via in-app support or info@rydrglobal.com.
RYDR Global will investigate with the merchant and/or Driver.
Verified claims may result in refunds or replacements at RYDR Global’s discretion.
RYDR Global’s resolution decision is final.
10. Cancellations & Refunds
Orders cannot be canceled once the merchant begins preparation or a Driver accepts pickup.
Refunds are granted only for:
Duplicate payments,
Verified system or processing errors, or
Confirmed non-delivery due to Driver fault.
Requests must be submitted within seven (7) days of the original order.
RYDR Global may decline refunds in cases of abuse or fraudulent claims.
11. Operating Hours
Service hours vary by merchant but generally operate Monday – Sunday, 7:00 AM – 11:00 PM.
Late-night or event availability may differ by location.
Orders placed outside merchant hours may be declined automatically.
12. Customer Responsibilities
Customers agree to:
Provide accurate delivery addresses and contact details;
Remain reachable by phone or app chat during delivery;
Accept deliveries promptly upon arrival; and
Inspect all items immediately upon receipt.
Repeated violations may result in account restriction or suspension.
13. Liability & Risk
Risk of loss transfers to the customer upon delivery confirmation or receipt.
RYDR Global is not liable for:
Delays or failures caused by merchants, Drivers, or external events;
Damages or spoilage resulting from inadequate merchant packaging; or
Indirect, incidental, or consequential losses.
RYDR Global’s total aggregate liability shall not exceed the value of the affected order.
14. Customer Support
Our Support Team is available during business hours to assist with orders, refunds, and feedback.
15. Force Majeure
RYDR Global shall not be liable for any delay or failure to perform due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, labor disputes, network outages, or government restrictions.
In such events, obligations will be suspended until conditions normalize.
16. Indemnification
You agree to indemnify, defend, and hold harmless RYDR Global, its affiliates, directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your breach of this Policy;
Misuse of the RYDR platform; or
Any violation of law or third-party rights.
17. Dispute Resolution & Governing Law
This Policy shall be governed by the laws of Barbados.
Parties shall first attempt to resolve disputes amicably within 30 days.
Failing resolution, disputes shall be submitted to binding arbitration in Bridgetown, Barbados, under the Arbitration Act (Cap 110).
Judgment on any award may be entered in a court of competent jurisdiction.
18. Policy Modifications
RYDR Global may update this Delivery Policy periodically to reflect operational or legal changes.
All revisions will be published on rydrglobal.com/delivery-policy and become effective immediately upon posting.
Continued use of the RYDR Platform constitutes acceptance of the revised Policy.
