How to request a ride

Requesting rides on the app
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Riders can request rides through the RYDR app or on the web.

To request rides on the RYDR app, follow these steps after you’ve downloaded the app and created an account:

1. Open the RYDR app and tap on the ‘Search destination’ field. Enter your desired drop-off location.
2. Select your preferred ride type from the available options. You can learn more about different ride types in the RYDR ride types overview.
3. Tap ‘Select RYDR’ to confirm your choice.
4. Review and, if necessary, change your pickup location before proceeding. Tap ‘Confirm and request’ when you’re ready to request a ride.
5. If you’ve enabled GPS locating in your phone settings, the RYDR app will automatically set your current address as the pickup location.
6. To add an additional stop during your ride, tap the ‘+’ icon next to the listed addresses at the top of the ride screen.
7. If you need to make a stop or leave the car for more than 5 minutes, kindly ask your driver to end the ride. You can then request a new ride when you’re ready to continue to your next destination.
   

Requesting rides on the web
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For web users, follow these steps to request a ride:

1. Log in to your RYDR account on the RYDR website
2. Enter your pickup and drop-off locations.
3. Click ‘Ride details’ to select your desired ride type.
4. Click ‘Request a RYDR ride’ to initiate your ride request.

Keep your phone with you to receive ride updates via text messages. You can also add ride.rydr.com to your mobile home screen for quick access through your browser’s settings.

Please note that certain features may not be available when using the web browser, including Apple Pay, Google Pay, PayPal, removing payment methods, changing destinations, adding stops after starting a ride, renting bikes or scooters, business rides, push notifications, redeeming coupons, and accessing transit information.

Request a ride for someone else
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To request a ride for someone else, follow these steps:

1. Set the rider’s destination.
2. Tap ‘Change rider’ at the top of the screen.
3. Select a rider from your contact list.
4. The selected rider will be notified that a ride has been sent to them. If the rider doesn’t have a RYDR account, they will receive a notification to create one.
   

Please note that passengers under the age of 18 are not permitted to take a RYDR ride without an adult, even if an adult orders the ride for them.

To make it easier to find destinations, consider syncing your contacts with the RYDR app. Here’s how to do it:

1. Tap ‘Import contacts’ at the bottom of the list. You may need to grant access permission when prompted.
2. Tap ‘Allow’ to give the app access to your contact list.
3. Your contacts will now appear as search results in the drop-off field when you search by name or address.
4. You can select a contact name to use their address as the destination, and you can also edit or remove a contact’s address.
   
   

Unable to request a ride
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If you encounter issues while requesting a ride, they may be due to the following reasons:

1. Payment method needs updating
2. Insufficient funds to cover the ride cost
3. No available drivers in your area
4. Deactivated or deleted account
5. Connectivity issues within the app or on your smartphone
   

To update your payment method, go to the RYDR app’s menu, and select ‘Payment,’ then ‘Add payment method.’ For declined payments, please contact your card issuer or digital wallet customer support.

In some rides, you may personalize your preferences for any ride type. These preferences may include vehicle temperature, a quiet ride, or assistance with luggage. To select your preferences, tap ‘Personalize your ride’ while waiting for your driver to arrive. Please note that some drivers may not be able to accommodate your selected preferences.

If you experience connectivity issues or problems with the app, please refer to the app’s support for assistance.