Help Center
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Search 60+ FAQs, follow step-by-step guides, open a ticket, or chat live with our team — 24/7 across the Caribbean.
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The fastest way to get unstuck.
Hand-picked shortcuts to the things people contact us about most. One tap and a human picks it up.
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Browse by audience & service.
Most read
Popular questions this week.
Step-by-step guides
Learn it in under 3 minutes.
26+ hand-written walkthroughs for the things you'll do most often on RYDR — riders, drivers and merchants alike.
Booking your first RYDR ride
Pickup, service type, fare estimate and live tracking — everything you need for your first trip.
Read guideHow to request a refund
Most refunds are approved within 24 hours and returned to your original payment method.
Read guideScheduling a ride in advance
Book up to 7 days ahead — perfect for airport runs and big events.
Read guideFinding a lost item
Anonymous in-app calling reunites you with your phone, wallet or keys fast.
Read guideSharing your trip with family
Send a live link so loved ones can watch your route, ETA and driver details in real time.
Read guidePlacing your first RYDR Go order
Food, groceries, pharmacy and more — delivered with live tracking.
Read guideTracking your RYDR Go order
Know exactly where your order is — from the kitchen to your door.
Read guideReporting a missing or wrong item
Most issues resolve with an instant refund or credit within minutes.
Read guideBecoming a RYDR driver
From signup to first earnings in 3–5 days.
Read guideFrequently asked
Browse every answer.
74 answers. Can't find what you need? Open a ticket and a human will reply within an hour.
Riders
How do I book a RYDR ride?Popular+
Open the RYDR app, enter your pickup and drop-off, choose a service type (Standard, XL, Premium or Pre-order), confirm your fare estimate and tap 'Request'. The closest verified driver is matched in seconds.
How do I request a refund for a trip?Popular+
Open the RYDR app → Orders → tap the trip → 'Get help' → 'Refund'. Most refunds are reviewed within 24 hours. You can also open a ticket below with your trip ID.
I left something in a RYDR car. What now?Popular+
Use the 'Lost item' option inside your trip details — it lets you call your driver while keeping your number private. If you can't reach them, open a ticket with your trip date and route.
Why was my fare higher than the estimate?+
Fares can change due to wait time, route changes, tolls, or surge pricing in busy hours. The breakdown is in your trip receipt — if anything looks off, open a ticket and we'll review.
How do I cancel a trip?+
Tap 'Cancel trip' before the driver arrives. Cancellations after the driver has been waiting may incur a small fee — this is shown clearly before you confirm.
Can I add multiple stops to one trip?+
Yes — tap '+ Add stop' on the route screen. You can add up to 3 stops, perfect for picking up a friend, dropping off groceries, or running errands in a single trip.
Can I schedule a ride in advance?+
Absolutely. Tap the clock icon next to 'Request' and choose your pickup time up to 7 days ahead. We'll match you with a driver 15 minutes before pickup and remind you when they're arriving.
How does the SOS / Emergency button work?+
While on a trip, tap the shield icon → 'Emergency'. RYDR shares your live location with our 24/7 safety team and, if you choose, dials your local emergency services. Trusted contacts you've added are alerted automatically.
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Safety first
In an emergency, we move at the speed of one tap.
Every RYDR trip is monitored by our 24/7 trust & safety team. If you ever feel unsafe, the in-app SOS button alerts your trusted contacts, our safety operators and (if you choose) local emergency services — all at once.
Report a safety concernIn-app SOS
One tap shares live location with operators and trusted contacts.
Anonymous calling
Riders, drivers and couriers connect without sharing phone numbers.
Verified driver checks
Background, document, identity and vehicle inspection — repeated annually.
Trip sharing
Send a live link to anyone — they don't need the RYDR app to follow along.
Around the islands
Support hours by country.
Local teams, local hours, one consistent answer wherever you are.
Glossary
Speak fluent RYDR.
From surge pricing to split fares — quick definitions of every term you'll see in the app.
Back-to-back rides
When RYDR pre-matches your driver to a new trip just before they finish their current one — keeping cars moving and waits short.
Cancellation fee
A small fee charged if you cancel after a driver is already on the way, to compensate them for the trip out. Always shown before you confirm.
Corporate account
A RYDR for Business account with centralised billing, expense controls, ride policies and reporting for your whole team.
Digital wallet
Your in-app RYDR Wallet for storing balance, refunds and promo credits — pay rides and RYDR Go orders in one tap.
Driver app
The companion RYDR app for drivers — accept trips, navigate, see live earnings and manage payouts.
Dynamic routing
Real-time route optimisation that picks the fastest path based on live traffic, road closures and demand.
Fare estimate
An upfront price range shown before you request, calculated from distance, time, demand and any active promos.
Follow my ride
A live trip-sharing link you can send to friends or family so they can watch your route and ETA in real time.
Geolocation
Precise GPS positioning that powers pickups, drop-offs, courier tracking and ETAs across the RYDR app.
In-app chat
Anonymous messaging between you and your driver or courier — no phone numbers exchanged.
Multi-stop ride
A single trip with one or more intermediate stops, billed as one fare.
Operator dashboard
The internal RYDR control room used by our city teams to manage demand, drivers, safety and live support 24/7.
Pre-order
A scheduled ride or delivery booked in advance for a specific time window — handy for airport runs and big events.
Promo code
A discount or credit code you can redeem in the app under Profile → Promotions.
Ride analytics
Aggregate trip and order data we use to balance supply, smooth pricing and improve service quality in your city.
Service type
The vehicle or delivery option you pick at checkout — Standard, XL, Premium, Pre-order, Food, Grocery, Pharmacy and more.
Split fare
A feature that lets multiple riders share the cost of one trip directly through their RYDR accounts.
Surge pricing
A temporary fare uplift during periods of very high demand to encourage more drivers online and keep wait times short.
SOS / Emergency button
An in-app safety button that alerts the RYDR safety team and your trusted contacts and can dial local emergency services.
Tipping
Optional in-app tip after a trip or delivery. 100% goes to your driver or courier.
Trusted contacts
People you've saved in your safety settings who get auto-notified if you trigger SOS.
Verified driver
A driver who has passed RYDR's identity, document and background checks before going online.
Waiting time
Time billed at a small per-minute rate if your driver has to wait at pickup beyond the included free window.
Zero-emission ride
A trip in a fully electric or hydrogen vehicle — look for the green leaf badge in the RYDR app.