To upload documents to your account, sign in to the driver app and follow the steps.
Please ensure that the documents you upload are accurate and complete before submitting them for approval. The review process for uploaded documents generally takes between 1 to 5 days.
If you receive a notification that one of your documents has been rejected or is expired, this might be due to various reasons, including:
- You didn’t meet the eligibility requirements.
- Your vehicle did not meet the required vehicle standards.
- There were issues with the documents you uploaded.
Common issues with documents may include:
- Blurry or dark photos.
- Photos that are not of the original document.
- Photos that do not encompass all four corners of the document.
- Uploading an incorrect document type.
- An expired or soon-to-expire document.
- Illegible documents.
- Missing information on the document.
Ensuring the accuracy and clarity of your document uploads is essential to a smooth onboarding process.
