If a passenger accidentally leaves an item in your vehicle, they may get in touch with you or RYDR to arrange the retrieval of their belongings.
When a passenger calls in search of a lost item, rest assured that the call is facilitated through a third-party app. This way, neither your nor the passenger’s phone numbers are exposed to one another. If RYDR sends you a text message because a passenger has reached out to us, please use the provided phone number to contact them.
Note: Lost item drop-offs are no longer accepted at RYDR. If you know the rightful owner of a lost item but are unable to meet with them in person, tap ‘Contact Us’ at the bottom of this page for further assistance.
To return a lost item:
- Open the menu of the RYDR Driver app.
- Tap ‘Support & Safety’ and then select ‘Get Help.’
Please make sure to include the following information in your request:
- A detailed description of the lost item.
- The passenger’s name.
- The pickup and drop-off locations.
- The time and date of the ride.
- Confirmation of your willingness to provide the passenger with your phone number.
Once you’ve submitted your support request, RYDR will inform the passenger about the lost item through text and email.
Lost & Found Fee: At RYDR, we highly value your time and effort. Drivers receive a $20 fee when they successfully return a lost item to a passenger. This fee will be added to your earnings within 2-3 business days.
If you come across a ride marked as ‘Lost Item,’ it means a passenger has contacted you because they left an item in your vehicle. If you have found an item in your car, open the menu, tap ‘Support & Safety,’ and then select ‘Get Help’ to proceed with the necessary steps.
