Terms & Conditions

1. Definitions:

• “Company” refers to RYDR, the entity providing the Services.
• “Services” are defined as the mobile applications, websites, content, products, and related services that enable users to arrange and schedule transportation, delivery, and logistics services (“Transport Services”). This also includes the purchase of services from third-party providers under an agreement with the Company (“Third Party Providers”).
• “Territory” pertains to Barbados.
• “Terms” encompass the terms of use governing the use and access to the Services in the Territory.
• “Website” denotes the Company’s website that offers the Services.

2. The Services:

• • Terms Binding: Users must agree to these Terms to access or use the Services. By using the Services, users agree to be bound by these Terms.
• The Services are intended for personal, non-commercial use, unless otherwise agreed upon in writing by the Company.
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• • License: Conditional on accepting these Terms, the Company grants a limited, non-exclusive, revocable, non-transferable, non-assignable, non-sublicensable license for personal, non-commercial use. This license allows users to access and use the Apps on their personal devices and any content, data, and related information available via the Services.
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• The Company and its licensors reserve all rights not expressly outlined in these Terms.
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• • Third Party Providers: Users acknowledge that certain parts of the Services may be offered through request options associated with Transport Services provided by independent Third Party Providers. The Company does not directly provide Transport Services, and accessing Transport Services through the Services does not make the Company a provider of Transport Services. The provision of Transport Services may include upfront pricing for services, subject to acceptance by Third Party Providers.
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• • Third Party Services and Content: Users recognize that the Services may be accessed through third-party services and content (including advertising) that the Company does not control. These third-party services have different terms of use and privacy policies from the Company’s. The Company does not endorse these third-party services and content and is not responsible or liable for them. When users access the Services using mobile apps developed for Android, iOS, etc., those third parties are not party to the contract and are not responsible for providing or supporting the Services. Access to the Services through these devices is subject to the terms of the applicable third-party’s terms of service.

3. Access and Use of the Services:

• • User Account: To use most of the Services, users must:
• • Register for and maintain an active personal user services account (“Account”). Only one Account is permitted unless otherwise agreed upon in writing by the Company. Accounts are non-transferable, non-sub-licensable, and non-assignable to third parties.
  • Be at least 18 years old to register for an Account, unless stated otherwise.
  • Provide specific personal information, such as name, address, mobile phone number, age, email address, and a valid payment platform used by the Company.
  • Keep the information in the Account accurate, complete, and up-to-date to maintain access to and use of the Services.
  • Be responsible for all activity under the Account and maintain the security and confidentiality of the Account username and password.
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• • Code of Conduct to use Services: The Services are not intended for use by minors. Transport Services are not available to minors unless accompanied by a responsible adult who has parental or guardian consent. When using the Services, users must comply with all applicable laws and use them solely for lawful purposes. Foul or abusive language, aggressive or hostile behavior, or violations of any applicable laws are prohibited. Users must be courteous and respectful to Third Party Providers and others involved in providing the Services. Users must use the Services in a way that does not cause a nuisance, annoyance, inconvenience to any third party or result in property damage, injury, or harm to any person related to the Services. Users must comply with requests to provide valid proof of identification to access or use the Services.
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• • Marketing: Users consent to the Company’s contact via telephone, text, or email messages in connection with the Services or marketing, as outlined in the Website. Providing this consent is not a requirement for purchasing property, goods, or services.
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• • Promo Codes: The Company may create and issue referral or promotion codes (“Promo Codes”) that can be redeemed for discounts or specified benefits for the Services, subject to additional terms set by the Company. Users may not sell, duplicate, or create counterfeit Promo Codes or redeem them for cash. Promo Codes must be used according to the Company’s instructions. The Company can withdraw or terminate Promo Codes at any time without liability, even before their expiration. The Company reserves the right to withhold or deduct credits, features, or benefits obtained through the use of the referral system or Promo Codes if their use was in error, fraudulent, illegal, or in violation of the Terms.
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• • User Provided Content: The Company may allow users to submit text, audio, and/or visual content (“User Data Provision”), such as feedback on Services or competition entries. The User Data remains the property of the user. By providing User Data, users grant the Company a global, perpetual, irrevocable, transferable, sub-licensable license to use, copy, modify, create derivative works, distribute, publicly display, publicly perform, and otherwise exploit the User Data in all formats and distribution channels, including on third-party sites and channels without further notice or consent and without payment to the user. Users must ensure that their User Data does not violate any third-party rights, intellectual property, proprietary rights, or applicable laws. The Company may, but is not obligated to, review, monitor, or remove User Data at its discretion and at any time and for any reason, without notice to the user.
• Users are responsible for obtaining the necessary data network access, compatible hardware and software updates to use the Services and Apps and for incurring messaging and network data rates from their service provider. The Company makes no guarantee that the Services or Apps will function on any particular hardware or devices and may experience malfunctions and delays related to internet and electronic communications usage.

4. Breach: Non-compliance with any Term or part thereof may result in immediate suspension, withdrawal, denial, or cessation of access or use of the Services and/or Account, up to termination.

5. Payment: Users acknowledge and agree to the following:

• • Charges: Using the Services for Transport Services may result in Charges.
• • Methods of Payment: Payment methods and related information are as follows:
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• Charges incurred may be owed directly to Third Party Providers. These providers may collect Charges directly from users on behalf of the Company. Third Party Providers will provide a receipt or confirmation through the Apps, serving as proof of payment. Users should ensure the receipt in their Account confirms payment as soon as the Transport Services are received. Third Party Providers are responsible for remitting to the Company any part of the Charges that constitute fees for the use of the Services.
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• The Company does not use Charges for “tips” or “gratuities” unless expressly mentioned in the Apps or Terms. Users are free to provide additional payment as a gratuity to any Third Party Provider but are under no obligation to do so. Gratuities are voluntary.
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• • Adjustments to Charges: The Company reserves the right to adjust or remove Charges for services, including Transport Services. Charges may surge based on traffic, high demand, or other factors. While the Company will make reasonable efforts to inform users of discounts, Promo Codes, surges, and adjustments to Charges, users agree to pay all Charges incurred under their Account, even without advance notice.
• Discounts and Promo Codes do not affect users’ obligations or the Charges applied to them.
• Charges paid are final and non-refundable unless determined otherwise by the Company.
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• Users may cancel a request for Services at any time before the commencement of the Services, but they may be charged a cancellation fee on behalf of the Third Party Provider.
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• Users can rate their experience and leave feedback on Transport Services through the Apps.

6. Repair, Cleaning, or Lost and Found Fees: Users are liable for the cost of repairing damage or necessary cleaning of vehicles and property resulting from the use of the Services under their Account, beyond normal “wear and tear” damages and necessary cleaning. The Company, at its discretion, may facilitate payment for the cost of such repair or cleaning using the user’s designated payment method in the Account. These amounts, as well as those related to lost and found goods, are non-refundable.

7. Supplemental Terms: The Services may be amended or supplemented from time to time, including temporary promotions. These supplemental terms will be posted on the Website and will prevail over the Terms in the event of a conflict to determine the accurate Services provided during the period in which the supplemental terms are in effect. Continued access and use of the Services after posting such amended/supplemental terms confirm the user’s agreement to be bound by the amended Terms.

8. Intellectual Property and Ownership: The Services and all related rights are the property of RYDR or its licensors. These Terms and the use of the Services do not grant users any rights, except for those outlined in the limited license, and do not grant the right to use RYDR’s brand names, logos, product names, trademarks, or service marks or those of RYDR’s licensors. Users are not permitted to remove copyright, trademark, or proprietary notices from any portion of the Services or engage in activities that violate intellectual property rights or proprietary rights.

9. Data Privacy: The compilation and use of personal data related to the Services are detailed in the Privacy Policy section of the Website at Privacy Policy Link.

10. Disclaimer: The Services are provided “as is” and “as available.” RYDR disclaims all representations and warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. RYDR makes no representation or warranty regarding the reliability, timeliness, quality, suitability, availability of the Services, or any services or goods requested through the Services, including Transport Services. RYDR does not guarantee the quality, suitability, safety, or ability of Third Party Providers. Users assume all risks arising from their use of the Services.

11. Limitation of Liability: RYDR shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the Services. RYDR shall not be liable for any damages, liability, or losses arising from the user’s use of or reliance on the Services, inability to access or use the Services, or any transaction or relationship between the user and any Third Party Provider. RYDR is not responsible for delays or failures in performance due to causes beyond its reasonable control. RYDR does not guarantee that Third Party Providers offering Transport Services are professionally licensed or permitted.

12. Indemnification: Users agree to indemnify and hold RYDR and its affiliates, officers, directors, employees, servants, agents, contractors, and Third Party Providers harmless from any claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising from:

• • Your use of the Services or services or goods obtained through your use of the Services.
• • Your breach or violation of any of these Terms.
• • RYDR’s use of your User Data.
• • Your violation of the rights of any third party, including Third Party Providers.

13. Notice: RYDR may provide notice through various means, including the Services, electronic mail, telephone or text message, or written communication.

14. Arbitration: Disputes with RYDR shall be resolved through arbitration, governed by the Arbitration Act of Barbados. The decision of the arbitrator shall be binding and final. Users agree to resolve any claims against RYDR on an individual basis and waive rights to class, consolidated, or representative actions.

15. Miscellaneous:

• • Assignment: Users may not assign the Terms or their rights or obligations under the Terms without prior written approval from RYDR. RYDR may assign these Terms to a third party without user consent. Any purported assignment in violation of this section shall be void.
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• • Partnership: No joint venture, partnership, employment, or agency relationship exists between users, RYDR, or any Third Party Providers as a result of this Agreement or use of the Services.
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• • Severability: If any provision of these Terms is held to be invalid or unenforceable, the provision shall be struck, and the remaining provisions shall be enforced to the fullest extent allowed by law. The severance of an unenforceable or unlawful provision shall not affect the remainder of the Terms.
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• • Waiver: RYDR’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by RYDR in writing.

16. Termination: RYDR may, at any time and for any reason, terminate, withhold, withdraw, or deny access to these Terms or Services (or any part thereof) to users.