Terms & Conditions

Last Updated: October 22, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the RYDR platform, mobile applications, websites, and related services (“Services”). By creating an account, downloading the app, or using the Services, you agree to be bound by these Terms and all applicable policies referenced herein. If you do not agree, you must not use the Services.

1. Definitions

“RYDR”, “Company”, “we”, “our” or “us” refers to RYDR Global, the technology platform provider.
“Services” means the technology platform, apps, websites, content, and features that connect users with independent third-party providers for transportation, delivery, and logistics.
“Third-Party Providers” means independent contractors, including licensed taxi/PSV drivers and registered delivery partners.
“Users” means any person accessing or using the Services, including Riders, Drivers, or Customers.
“Territory” means Barbados initially, and any other regions where RYDR expands.
“Charges” means amounts payable for services, including fares, fees, tolls, surcharges, cancellation fees, and taxes.
“Account” means the user or driver profile required to access the Services.

2. Nature of Services

RYDR is a technology platform that connects Users with Third-Party Providers for transportation, delivery, and logistics services. RYDR itself does not own vehicles, operate as a transport provider, or employ drivers. Passenger rides are provided solely by licensed taxi/PSV/PPV drivers. Delivery services are provided by independent delivery partners using their own vehicles.

RYDR does not control or guarantee the performance, safety, or conduct of any Third-Party Provider and assumes no responsibility for their actions. Each Driver or Partner operates independently and is solely responsible for compliance with all legal, licensing, and insurance requirements.

3. Accounts & Eligibility

To use the Services, you must create an Account and provide accurate, current, and complete information. You must be 18 years or older (or the legal age of majority in your jurisdiction). You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your Account. Duplicate or fraudulent Accounts may be suspended or terminated without notice.

4. License and Restrictions

RYDR grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Application solely for lawful purposes. You agree not to:

Copy, modify, distribute, sell, or lease any part of the Services;
Reverse engineer or decompile any software used by the platform;
Use the Services for fraudulent, unlawful, or competitive purposes;
Attempt to gain unauthorized access to any part of the system or data;
Interfere with or impair the operation, integrity, or performance of the platform.

All rights not expressly granted are reserved by RYDR and its licensors.

5. User Obligations

Users agree to use the Services responsibly and lawfully. Misuse of the platform, including harassment, discrimination, intoxication, violence, or damage to property, is strictly prohibited. Users must pay all Charges promptly and may be responsible for repair or cleaning costs arising from their actions. Minors must be accompanied by an adult.

6. Driver & Delivery Partner Obligations

Passenger Drivers must hold a valid driver’s license, taxi/PSV/PPV permit, and vehicle registration for hire. They must maintain commercial passenger insurance.
Delivery Partners must hold a valid driver’s license, registration, and insurance appropriate for delivery or courier use.
General: All Drivers and Partners must ensure vehicles are roadworthy, safe, and clean, maintain valid documents at all times, and comply with all local regulations. They must not share, transfer, or subcontract their RYDR Account. Drivers are responsible for their own taxes, fees, and permits.

7. Independent Contractor Status

Drivers and Partners operate as independent contractors. Nothing in these Terms creates an employment, partnership, or agency relationship between RYDR and Drivers. RYDR does not control hours, routes, or methods of operation and is not liable for wages, benefits, or statutory contributions.

8. Payments & Charges

RYDR facilitates payment processing on behalf of Drivers as their limited collection agent. By using the Services, you authorize RYDR to charge your selected payment method for all applicable Charges. Charges are determined by distance, time, or service type and may include taxes, surcharges, or cancellation fees.

Charges are final and non-refundable except in cases of confirmed error. RYDR may modify pricing or impose additional fees with notice. Tips are optional and paid entirely to Drivers. Drivers are responsible for all taxes related to their earnings.

9. Promotions & Offers

RYDR may offer promotional codes or credits from time to time. These are non-transferable, non-cash redeemable, and may be revoked at any time. Misuse, resale, or fraudulent activity involving promo codes may result in suspension or legal action.

10. Privacy & Data

Personal data is processed in accordance with the RYDR Privacy Policy. RYDR may collect location, contact, payment, and identity verification information to deliver and improve the Services. Data may be shared with Drivers, vendors, insurers, regulators, or law enforcement where required by law.

11. Insurance & Liability

All Drivers must maintain valid and current insurance coverage. RYDR does not provide insurance for Users, Drivers, vehicles, or goods. Riders acknowledge that transportation coverage, if any, is provided solely through the Driver’s policy.

RYDR is not responsible for accidents, theft, injury, loss, or damages arising from use of the Services or any Third-Party Provider’s actions.

12. Safety & Conduct

RYDR may include safety features such as emergency alerts or ride-sharing options. Users and Drivers must not use the Services while impaired, carry illegal substances or hazardous goods, or engage in threatening or discriminatory conduct. RYDR reserves the right to suspend or permanently ban Users or Drivers for safety or misconduct violations.

13. Refunds & Disputes

All Charges are generally non-refundable. Refunds may be considered in verified cases of double billing, incorrect Charges, or unfulfilled service. Users must submit disputes within seven (7) days via in-app support. RYDR’s decision following investigation is final.

14. Driver Deactivation Policy

RYDR may suspend or deactivate a Driver’s Account for any of the following:

Expired or falsified documentation;
Unsafe or illegal driving behavior;
Fraudulent activity or manipulation of trips;
Poor ratings or repeated customer complaints;
Soliciting rides or deliveries outside the RYDR app.

Repeated or serious violations may result in permanent removal from the platform.

15. Intellectual Property

All rights, titles, and interests in the RYDR platform, including software, trademarks, content, and branding, belong exclusively to RYDR. Users may not copy, modify, reverse engineer, or commercially exploit any part of the Services without written permission. Unauthorized use may result in termination and legal action.

16. Force Majeure

RYDR shall not be liable for any delay or failure caused by events beyond its control, including natural disasters, strikes, network outages, government actions, or civil unrest.

17. Disclaimers

The Services are provided “as is” and “as available.” RYDR makes no warranties or guarantees regarding reliability, timeliness, availability, or quality. RYDR disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

18. Limitation of Liability

To the fullest extent permitted by law, RYDR is not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits or data, arising from your use of the Services. RYDR’s total liability for any claim shall not exceed the total amount paid for the disputed transaction.

19. Indemnification

You agree to indemnify and hold harmless RYDR, its affiliates, directors, officers, and employees from any claims, losses, damages, or expenses arising from: (a) your breach of these Terms; (b) misuse of the Services; or (c) violation of any third-party rights or applicable laws.

20. Termination & Suspension

RYDR may suspend or terminate any Account immediately for violations, fraud, or safety risks. Users may deactivate their Accounts at any time but remain responsible for outstanding Charges. Termination does not affect any accrued rights or obligations.

21. Governing Law & Dispute Resolution

These Terms are governed by the laws of Barbados. Any dispute arising under these Terms shall be resolved through confidential binding arbitration in accordance with the Arbitration Act of Barbados. The arbitration shall be conducted in English, seated in Bridgetown, Barbados, before a single arbitrator. Class actions and representative claims are expressly waived.

22. Miscellaneous

These Terms represent the complete agreement between you and RYDR. If any provision is deemed invalid, the remainder shall remain enforceable. RYDR may assign these Terms without restriction. Users may not assign or transfer any rights under these Terms without prior written consent. Failure to enforce any right shall not constitute a waiver.