These Terms govern your use of the RYDR platform and services. We've split them into three sections so you can find what applies to you: Riders (customers), Drivers, and RYDR Go (orders & delivery).
Common provisions — including governing law (Barbados), dispute resolution, privacy, intellectual property, disclaimers and limitation of liability — apply across all three and are stated at the end of each section.
Rider (Customer) Terms
These Rider Terms apply when you use the RYDR app to request rides from independent third-party transportation providers (“Drivers”). By booking a ride, you agree to these terms and our Privacy Policy.
1. Who we are
RYDR is a technology platform, not a taxi company or transportation carrier. RYDR connects you with independent Drivers. Each ride is a direct contract between you and the Driver. RYDR's role is to facilitate the booking and process payment as the Driver's limited commercial agent.
2. Eligibility & account
- You must be at least 18 to hold a Rider account.
- You must provide accurate name, mobile number, email and payment details and keep them current.
- You are responsible for activity under your account; do not share your credentials.
- We may verify your identity or payment instrument at any time.
3. Booking a ride
- Estimated fare and ETA are shown before you confirm.
- Final fare is calculated on actual distance, time, route, tolls, taxes, waiting time, additional stops and any applicable dynamic pricing.
- You may cancel a ride; cancellation fees may apply once a Driver has been dispatched or after the free cancellation window. The fee schedule is shown in-app.
- No-show fees apply if you cannot be located after the Driver waits the published grace period.
4. Payment
- You authorise RYDR (as the Driver's collection agent) to charge your selected payment method for the full amount due, including taxes and tips.
- Card payments are processed by our PCI-compliant processor (PowerTranz).
- Tips are optional and 100% pass-through to the Driver. RYDR does not retain any portion of a tip.
- Refunds, where applicable, go to the original payment method or to your RYDR Wallet.
5. Conduct & safety
- Treat your Driver and their vehicle with respect. Abusive, threatening, violent or sexually inappropriate behaviour is prohibited and may result in permanent account termination and reporting to law enforcement.
- You may not bring weapons, illegal items, hazardous materials, open containers of alcohol, or live animals (other than service animals) into a vehicle without the Driver's consent.
- You are responsible for any cleaning, repair or replacement cost arising from damage or soiling you cause to a vehicle. A cleaning fee may be charged.
- Always wear a seatbelt. Children must travel in an appropriate restraint where required by law.
- Safety tools (in-app emergency button, trip sharing, masked calling) are an aid only and do not replace emergency services. In any emergency, call 911 first.
6. Lost items
Use the app's “Lost & Found” flow to contact the Driver. A return-trip fee may apply. RYDR is not responsible for items left in vehicles.
7. Promotions & wallet
Promo codes, credits and wallet balances are issued at our discretion, are non-transferable, have no cash value, may expire, and may be revoked if obtained or used in breach of these Terms.
8. Suspension
We may suspend or terminate your Rider account for breach of these Terms, suspected fraud (including chargebacks for legitimate trips), repeated cancellations, or safety incidents.
9. Common provisions
The Common Provisions below (governing law, disclaimers, liability, dispute resolution, changes) apply to your Rider account.
Common Provisions
Intellectual property
All software, content, designs, logos and trade marks forming part of the Services are owned by RYDR or its licensors. You receive a personal, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. You may not copy, modify, reverse engineer or create derivative works without our prior written consent.
User content
You retain ownership of ratings, reviews and other content you submit, but grant RYDR a worldwide, royalty-free, sublicensable licence to host, display and distribute it in connection with the Services. Content must not be unlawful, defamatory, obscene or misleading. We may moderate or remove content at our discretion.
Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND. RYDR DOES NOT GUARANTEE THE QUALITY, SAFETY OR ABILITY OF ANY DRIVER, COURIER, VENDOR OR THIRD-PARTY PROVIDER, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RYDR'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO RYDR (EXCLUDING AMOUNTS REMITTED TO DRIVERS, COURIERS OR VENDORS) IN THE 3 MONTHS PRECEDING THE CLAIM, OR (B) BBD $100. RYDR IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. Nothing limits liability that cannot be excluded by law (including for fraud, gross negligence, wilful misconduct, or death/personal injury directly caused by RYDR's own negligence).
Indemnity
You will indemnify RYDR and its affiliates from any claim, loss, damage, fine or cost (including reasonable legal fees) arising from your use of the Services, your breach of these Terms, your violation of law, or your interaction with any Driver, Courier, Vendor or other user.
Changes
RYDR may update these Terms at any time. Material changes will be notified in-app, by email, or on our website at least seven (7) days before taking effect. Continued use after the effective date is acceptance.
Governing law & dispute resolution
These Terms are governed by the laws of Barbados. The parties will first attempt to resolve disputes amicably. If unresolved within thirty (30) days, the dispute will be finally settled by binding arbitration in Bridgetown, Barbados under the rules of the Caribbean Branch of the Chartered Institute of Arbitrators by a single arbitrator (English language). RYDR may seek urgent injunctive relief in the courts of Barbados to protect its IP or enforce an award. No class actions: claims are individual only.
General
- Severability. If any provision is invalid, the rest remains in force.
- No waiver. Failure to enforce a right is not a waiver.
- Assignment. You may not assign these Terms; RYDR may assign them to an affiliate or successor.
- Force majeure. Neither party is liable for events beyond its reasonable control.
- Entire agreement. These Terms, the Privacy Policy and any in-app fee schedules form the entire agreement.
Contact
RYDR Global
Bridgetown, Barbados
General: hello@rydrglobal.com
Support: info@rydrglobal.com
Legal: legal@rydrglobal.com