What to Do if a Payment Fails

Overview #

Payment issues may happen from time to time. Here’s what to do if your payment doesn’t go through.

Common Causes #

  • Insufficient funds.
  • Expired or blocked card.
  • Poor internet connection.
  • Incorrect card details.

Steps to Fix #

  1. Check that your card or wallet has sufficient balance.
  2. Update expired or incorrect details in Payment Methods.
  3. Retry the payment or use another method.
  4. If the issue persists, contact your bank or reach out to RYDR Support.

Keep your experience running smoothly.

RYDR doesn’t provide a customer service phone line. Instead, you can log in to your account for personalized support, or explore the resources below to find answers and solutions for Riders, Drivers, Merchants & Partners, and more.

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