Overview #
Drivers may receive feedback from riders. Here’s how to handle it professionally.
Types of Feedback #
- Positive – High ratings and compliments.
- Neutral – Suggestions for improvement.
- Negative – Complaints about behavior, driving, or delays.
What to Do #
- Stay professional, do not argue with riders.
- Serious complaints are investigated by RYDR Support.
- Improve performance using tips provided in feedback.
Tips #
- Maintaining a high rating unlocks more ride requests and bonuses.
