Why Am I Not Getting Ride Requests (Drivers)

Table of contents

Overview
Possible Reasons
How to Fix
Tips

Overview #

If you’re online but not receiving trip requests, here are common reasons and fixes.

Possible Reasons #

Low driver rating reducing priority.
Not in a high-demand area.
Technical issues (app not updated, GPS off).
Account restrictions due to unresolved complaints.

How to Fix #

Move to a busier area where demand is higher.
Ensure the app is updated to the latest version.
Check internet and GPS connectivity.
Contact support if the issue persists beyond 24 hours.

Tips #

High acceptance rates improve request frequency.
Maintaining a strong rating boosts priority in assignments.

Keep your experience running smoothly.

RYDR doesn’t provide a customer service phone line. Instead, you can log in to your account for personalized support, or explore the resources below to find answers and solutions for Riders, Drivers, Merchants & Partners, and more.

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