Disputing an Order or Fee (Merchants)

Table of contents

Overview
How to Dispute
Timeline

Overview #

Merchants can dispute charges or incorrect fees.

How to Dispute #

Open Merchant Dashboard → Earnings / Reports.
Select the order in question.
Tap Dispute and provide details and evidence.
Submit for review.

Timeline #

Most disputes are resolved within 5–7 business days.

Keep your experience running smoothly.

RYDR doesn’t provide a customer service phone line. Instead, you can log in to your account for personalized support, or explore the resources below to find answers and solutions for Riders, Drivers, Merchants & Partners, and more.