Troubleshooting GPS / Location Issues

Overview #

RYDR relies on accurate GPS data. If you experience problems with location tracking, follow these steps.

For Riders #

  • Make sure location services are enabled on your device.
  • Ensure the RYDR app has permission to access GPS.
  • Move to an open area for better signal if indoors.

For Drivers #

  • Keep your GPS turned on at all times.
  • Regularly calibrate your phone’s compass.
  • Restart the app if the map isn’t updating.

Tips #

  • Avoid using battery saver mode, which can interfere with GPS.
  • Always keep your app updated for improved accuracy.

Keep your experience running smoothly.

RYDR doesn’t provide a customer service phone line. Instead, you can log in to your account for personalized support, or explore the resources below to find answers and solutions for Riders, Drivers, Merchants & Partners, and more.

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