Last Updated: September 13, 2025

1. Overview

This Delivery Policy outlines how deliveries are managed for orders placed through the RYDR platform. By using RYDR’s Delivery Services, customers agree to the procedures, timeframes, and responsibilities described below.

2. Delivery Service Description

RYDR connects customers with independent delivery partners who collect and deliver items such as:

• Food and beverages from restaurants

• Groceries and household goods from stores

• Parcels and packages from merchants or individuals

All deliveries are carried out by independent, verified drivers using the RYDR app. RYDR acts as a technology platform only and does not provide delivery services directly.

3. Delivery Areas

Deliveries are currently available across Barbados.
Coverage areas may vary depending on the merchant’s location and driver availability. Future expansions will include additional Caribbean territories.

4. Delivery Times

• Standard delivery times range from 30 to 90 minutes, depending on distance, traffic, order size, and driver availability.

• Estimated delivery time is shown at checkout and may update dynamically.

• Delays may occur due to weather, traffic, or merchant preparation times.

Customers will be notified via the app and/or SMS if any significant delay occurs.

5. Delivery Fees

Delivery fees are automatically calculated at checkout based on:

• Distance between merchant and delivery address

• Real-time driver availability

• Applicable taxes and surcharges

All fees are displayed before order confirmation.

6. Order Tracking

Once an order is confirmed:

• Customers receive real-time tracking through the RYDR app.

• Notifications are sent when the order is accepted, picked up, and delivered.

• A digital receipt is automatically issued via email or in-app.

7. Delivery Attempts

If the driver arrives and the customer is unreachable:

• The driver will attempt to contact the customer via phone and in-app chat.

• After 10 minutes of unsuccessful contact, the delivery may be marked as undeliverable.

• The order will be returned or disposed of, depending on the merchant’s policy.

Delivery fees are non-refundable in such cases.

8. Delivery Verification

• Drivers may request customers to show a valid ID or provide a verification code before handing over certain orders (e.g., alcohol deliveries).

• By confirming receipt, the customer acknowledges successful delivery.

9. Damaged or Missing Items

Customers must report any damaged, missing, or incorrect items within 2 hours of delivery using the in-app support or info@rydrglobal.com.
RYDR will review and coordinate with the merchant or driver to resolve the issue.

10. Cancellations & Refunds

• Orders cannot be canceled once the merchant has started preparing or the driver has accepted pickup.

• Refunds are issued only in cases of duplicate charges, verified system errors, or confirmed no-delivery situations.

• Refund requests must be submitted within 7 days of the original order.

11. Operating Hours

Delivery hours vary by merchant but generally operate:

Monday – Sunday: 7:00 AM – 11:00 PM

Late-night or special-event delivery times may vary by location.

12. Customer Support

For assistance, customers can contact RYDR Support:

info@rydrglobal.com
+1 (246) 433-3710
Registered & Operating in Barbados

13. Policy Updates

This Delivery Policy may be updated periodically. Continued use of RYDR’s Delivery Services after changes constitutes acceptance of the revised policy.