Merchants & Partners
Disputing an Order or Fee (Merchants)
Last Updated: September 15, 2025Overview Merchants can dispute charges or incorrect fees. How to Dispute Open Merchant Dashboard → Earnings / Reports. Select the order in question. Tap Dispute and provide details and evidence. Submit for review. Timeline Most disputes are resolved within 5–7 business days.
What Happens if an Order is Delayed
Last Updated: September 15, 2025Overview Delays can happen due to traffic, preparation time, or technical issues. Steps Taken by RYDR Customers receive a delay notification. Merchants can update preparation times. Drivers are rerouted if necessary. Customer Options Wait until delivery is complete. Cancel order if delay exceeds the maximum waiting threshold. Tips for Merchants Be realistic about preparation times....
Delivery Partner Rules & Safety (Merchants + Drivers)
Last Updated: September 15, 2025Overview Delivery partners must follow safety and professionalism guidelines. Rules Always wear a helmet if on a bike or scooter. Obey traffic laws. Handle packages carefully. Communicate politely with customers and merchants. Safety Avoid unsafe areas at night if possible. Contact support if a delivery feels unsafe. Use the panic button in emergencies.
Order Preparation & Packaging Best Practices
Last Updated: September 15, 2025Overview Good packaging ensures customer satisfaction and fewer complaints. Best Practices Use food-safe containers for hot meals. Seal packages to prevent spills. Label bags with the customer’s name. For fragile items, use protective wrapping. Tips Double-check the order before handing it to the driver. Keep perishable items at the right temperature until pickup.
How to Accept, Reject, or Cancel Orders
Last Updated: September 15, 2025Overview Merchants can manage orders directly from the Merchant Dashboard. Steps to Accept Orders Go to Orders. Review the order details. Tap Accept Order. Rejecting or Cancelling Orders Only reject or cancel if absolutely necessary (out of stock, closed early). Tap Reject / Cancel and provide a reason. Notes Frequent cancellations may affect your ratings...
How to Upload Your Menu or Products
Last Updated: September 15, 2025Overview Uploading your menu or products ensures customers can order from your store. Steps Open the Merchant Dashboard. Go to Menu / Products → Add New Item. Enter the product name, description, and price. Upload a clear image. Assign it to a category (e.g., Drinks, Meals, Electronics). Save changes. Tips Use simple and accurate descriptions....
How to Register as a Merchant on RYDR
Last Updated: September 15, 2025Overview Merchants can use RYDR to expand their customer reach and grow sales. Registration is quick and done online. Steps Visit the RYDR Merchant sign-up page or download the Merchant App. Enter your business name, address, and contact details. Upload required documents (business license, tax ID, bank details). Submit your application for review. Once approved,...
