Policies
What to Do After an Accident or Incident
Last Updated: September 15, 2025Overview In case of an accident or serious incident during a RYDR ride or delivery, follow these steps. Immediate Steps Ensure everyone’s safety first. Call emergency services if necessary. Use the in-app Panic Button to contact RYDR Safety Support. Reporting to RYDR Open the app → Help → Report Incident. Provide trip details, description of...
Data Protection & GDPR (or Local Equivalent)
Last Updated: September 15, 2025Overview RYDR is committed to protecting your data and complying with international data protection standards such as GDPR, as well as local regulations. What Data We Collect Personal details: name, email, phone number. Location information during rides or deliveries. Payment information (processed securely and never stored in plain text). Feedback and support interactions. How We...
Cancellation Policy
Last Updated: September 15, 2025Overview Cancellations affect both riders and drivers. Rider Cancellations Free if cancelled before driver acceptance. Fee applies if cancelled after acceptance. Driver Cancellations Allowed only for emergencies. Frequent cancellations may result in penalties. Merchant Cancellations Allowed only if items are unavailable. Frequent cancellations affect store ratings.
Terms & Conditions – Riders & Drivers
Last Updated: September 15, 2025Overview By using RYDR, you agree to our Terms & Conditions. Key Points RYDR provides a platform but does not directly provide rides or deliveries. Riders must treat drivers with respect and follow safety rules. Drivers must hold valid licenses and maintain professional conduct. Payments are processed securely through the app. Misuse of the platform...
Privacy Policy Summary
Last Updated: September 15, 2025Overview RYDR values your privacy and complies with data protection laws. What We Collect Account details (name, email, phone number). Location data (for trips and deliveries). Payment details (encrypted). How We Use It To provide services (rides, deliveries). To improve app performance. To ensure safety and security. Your Rights Request a copy of your data....
