Riders
Rider Safety Guidelines
Last Updated: September 15, 2025Overview RYDR is committed to safe travel for all riders. Follow these guidelines for a secure trip. Before the Ride Check driver and vehicle details in the app. Confirm the license plate before entering. During the Ride Sit in the back seat if possible. Use seatbelts at all times. Share trip status with friends or...
Contacting the Driver / Partner
Last Updated: September 15, 2025Overview You can reach your driver or delivery partner before and during the trip. Options In-App Chat – Send quick text messages. In-App Call – Make an anonymous call through the app. Tips Only use contact options for relevant trip details. Never share personal contact information.
Scheduled Rides / Pre-booked Deliveries
Last Updated: September 15, 2025Overview You can schedule rides or deliveries in advance for peace of mind. How to Schedule Open the app and choose ride or delivery. Enter pickup and drop-off details. Tap Schedule for Later. Select date and time. Confirm booking. Tips Drivers are assigned closer to your scheduled time. Allow a 10–15 minute buffer in case...
Ride Sharing / Shared Rides Explained
Last Updated: September 15, 2025Overview RYDR offers shared rides as a budget-friendly option. How It Works Multiple riders going in the same direction are matched. Fare is lower than a private ride. Route may include stops to pick up or drop off others. Benefits Cheaper than solo rides. Environmentally friendly by reducing cars on the road. Considerations Slightly longer...
How Pricing Works (Riders)
Last Updated: September 15, 2025Overview RYDR fares are calculated using several components. Fare Breakdown Base Fare – Flat fee to start a trip. Distance Charge – Cost per kilometer or mile. Time Charge – Cost per minute of travel. Service Fee – Platform fee added to each ride. Surge Pricing – Extra charge during high demand periods. Estimates vs...
Why a Ride Was Cancelled
Last Updated: September 15, 2025Overview Sometimes rides are cancelled before they begin. Here are the most common reasons. Driver Cancellations Driver could not reach the pickup point. Technical or safety issues with the vehicle. Rider delayed beyond the grace period. Rider Cancellations Rider changed plans. Rider selected the wrong location. Ride cancelled after driver acceptance (cancellation fee may apply)....
Lost and Found: What to Do if You Leave an Item
Last Updated: September 15, 2025Overview If you accidentally leave something behind in a RYDR car or delivery, here’s how to try to get it back. Steps Open the RYDR app. Go to My Rides / My Orders. Select the trip or order where the item was lost. Tap Report Lost Item. Enter a description of the item and any...
Reporting a Driver or Ride Issue
Last Updated: September 15, 2025Overview If you experience any issues during your trip, report them directly through the app. Steps Go to Help → My Rides. Select the trip you want to report. Choose the issue (driver behavior, route, safety concern, etc.). Submit the report. Our team will follow up within 24 hours. Tips Provide as much detail as...
How to Use the Panic Button in Emergencies
Last Updated: September 15, 2025Overview Your safety is our top priority. RYDR has a built-in panic button for emergencies. How It Works During a trip, tap the Panic Button on your screen. You’ll be connected to the RYDR Safety Hotline. Emergency services may also be contacted depending on your region. Tips Use only in real emergencies. Always provide your...
Understanding RYDR Fees & Charges
Last Updated: September 15, 2025Overview Every RYDR trip or order may include different types of charges. Fees Explained Base Fare – The starting price of your ride. Distance & Time Fee – Charged per kilometer and per minute. Service Fee – Supports the platform. Cancellation Fee – Applies when a rider cancels after driver acceptance. Surge Pricing – Higher...
Refund Policy & How to Request a Refund
Last Updated: September 15, 2025Overview RYDR provides refunds in certain cases such as overcharges, duplicate payments, or cancelled trips. Automatic Refunds Cancelled trips before driver acceptance. Failed payments that were charged. How to Request a Refund Go to Help → My Rides. Select the ride in question. Tap Request Refund and choose a reason. Submit and wait for a...
What to Do if a Payment Fails
Last Updated: September 15, 2025Overview Payment issues may happen from time to time. Here’s what to do if your payment doesn’t go through. Common Causes Insufficient funds. Expired or blocked card. Poor internet connection. Incorrect card details. Steps to Fix Check that your card or wallet has sufficient balance. Update expired or incorrect details in Payment Methods. Retry the...
How to Add or Remove a Payment Method
Last Updated: September 15, 2025Overview You can manage your payment methods easily inside the app. Add a Payment Method Tap Account → Payment Methods. Choose Add New. Enter the card or wallet details. Confirm and save. Remove a Payment Method Tap Account → Payment Methods. Select the method you want to remove. Tap Remove. Tips Make sure at least...
Payment Methods Available
Last Updated: September 15, 2025Overview RYDR offers multiple ways to pay so you can choose the option that suits you best. Options Credit or Debit Card – Add your Visa, Mastercard, or other supported card. RYDR Wallet – Top up and pay directly from your in-app balance. Cash – Available in some regions only. Other Local Options – Mobile...
RYDR Services Explained
Last Updated: September 15, 2025Overview RYDR is more than just rides. You can access multiple services from one app. Available Services Rides – Book a car to take you from one location to another. Food Delivery – Order meals from partner restaurants. Grocery Delivery – Shop for essentials and have them delivered. Parcel Delivery – Send or receive packages...
