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Data Protection & GDPR (or Local Equivalent)

Overview #

RYDR is committed to protecting your data and complying with international data protection standards such as GDPR, as well as local regulations.

What Data We Collect #

  • Personal details: name, email, phone number.
  • Location information during rides or deliveries.
  • Payment information (processed securely and never stored in plain text).
  • Feedback and support interactions.

How We Use Data #

  • To provide and improve RYDR services.
  • To ensure safety and security.
  • For legal compliance and fraud prevention.

Your Rights #

  • Access: Request a copy of your personal data.
  • Correction: Request updates to inaccurate details.
  • Deletion: Request permanent deletion of your account and data.
  • Portability: Request export of your data in a usable format.

How to Make a Request #

  • Go to Help → Privacy Requests.
  • Submit your request through the form.
  • RYDR responds within 30 days.

Keep your experience running smoothly.

RYDR doesn’t provide a customer service phone line. Instead, you can log in to your account for personalized support, or explore the resources below to find answers and solutions for Riders, Drivers, Merchants & Partners, and more.

Enter your username and password to log into your account