How to Accept, Reject, or Cancel Orders

Table of contents

Overview
Steps to Accept Orders
Rejecting or Cancelling Orders
Notes

Overview #

Merchants can manage orders directly from the Merchant Dashboard.

Steps to Accept Orders #

Go to Orders.
Review the order details.
Tap Accept Order.

Rejecting or Cancelling Orders #

Only reject or cancel if absolutely necessary (out of stock, closed early).
Tap Reject / Cancel and provide a reason.

Notes #

Frequent cancellations may affect your ratings and visibility.

Keep your experience running smoothly.

RYDR doesn’t provide a customer service phone line. Instead, you can log in to your account for personalized support, or explore the resources below to find answers and solutions for Riders, Drivers, Merchants & Partners, and more.

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