Overview #
Delays can happen due to traffic, preparation time, or technical issues.
Steps Taken by RYDR #
- Customers receive a delay notification.
- Merchants can update preparation times.
- Drivers are rerouted if necessary.
Customer Options #
- Wait until delivery is complete.
- Cancel order if delay exceeds the maximum waiting threshold.
Tips for Merchants #
- Be realistic about preparation times.
- Notify support immediately if you cannot fulfill an order.
