What Happens if an Order is Delayed

Table of contents

Overview
Steps Taken by RYDR
Customer Options
Tips for Merchants

Overview #

Delays can happen due to traffic, preparation time, or technical issues.

Steps Taken by RYDR #

Customers receive a delay notification.
Merchants can update preparation times.
Drivers are rerouted if necessary.

Customer Options #

Wait until delivery is complete.
Cancel order if delay exceeds the maximum waiting threshold.

Tips for Merchants #

Be realistic about preparation times.
Notify support immediately if you cannot fulfill an order.

Keep your experience running smoothly.

RYDR doesn’t provide a customer service phone line. Instead, you can log in to your account for personalized support, or explore the resources below to find answers and solutions for Riders, Drivers, Merchants & Partners, and more.

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