Contact & support
How can we help?
Real humans, 24/7 across the Caribbean. Reach us by email, WhatsApp, or use the form below — we typically reply within an hour.
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Support
24/7
Region
Caribbean-wide
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Fill in the form and we'll route your message to the right team. Replies go to your email within an hour during business hours.
How do I get a refund for a trip or order?+
Open the RYDR app → Orders → tap the trip or order in question → 'Get help'. Most refund requests are reviewed within 24 hours. You can also email us with your order ID and we'll take care of it.
I left something in a RYDR car. What now?+
Use the 'Lost item' option inside your trip details to contact your driver directly through the app — your number stays private. If you can't reach the driver, email info@rydrglobal.com with your trip date, pickup and drop-off locations.
How do I become a RYDR driver?+
Head to our Drive page and submit a quick application — we'll verify your documents and get you onboarded. Most drivers are earning their first fare within 3–5 days.
How do I list my restaurant on RYDR Go?+
Email partners@rydrglobal.com with your restaurant name, location and a contact number. Our local team handles onboarding and you'll be live in under a week.
Which countries is RYDR live in?+
RYDR is live in Barbados and pre-launching in Saint Lucia and Guyana. We're rolling out across the Caribbean — see all 19 markets on the home page.
Is my payment information safe?+
Yes. All payments are processed by PowerTranz with end-to-end encryption — RYDR never stores your raw card details. We support Visa, Mastercard and Discover.