Vendor Terms & Conditions
Last Updated: November 11, 2025
These Vendor Terms and Conditions (“Terms”) constitute a legally binding agreement between RYDR Global (“RYDR Global,” “we,” “us,” or “our”) and the business entity or individual (“Vendor,” “you,” or “your”) that registers to sell products or services on the RYDR platform (the “Platform”).
By registering as a Vendor, accessing your Vendor Dashboard, or accepting orders through RYDR, you confirm that you have read, understood, and agreed to be bound by these Terms.
1. Purpose of Agreement
RYDR Global operates a digital platform that connects customers with independent Vendors for food, grocery, and retail delivery.
Through the Platform, RYDR Global provides ordering, payment processing, and logistics coordination via a network of independent delivery contractors (“Couriers”).
These Terms set forth the rights and obligations of both parties in connection with your participation as a Vendor on RYDR.
2. Vendor Eligibility & Compliance
To participate, you must:
Be a legally registered and licensed business in Barbados;
Possess all required food, health, trade, or operational licences and maintain them in good standing;
Provide accurate, complete, and continuously updated business information (menu, prices, hours, bank details, etc.);
Comply with all applicable laws, regulations, and industry standards, including those related to consumer protection, food safety, sanitation, and data privacy;
Authorize RYDR Global to collect payments on your behalf and disburse proceeds as outlined herein.
Failure to meet any of these conditions may result in suspension or termination of your Vendor account without notice.
3. Pricing, Markup & Fees
Default Retail Pricing Model
To maintain consistency and ensure transparent customer pricing, RYDR Global applies a standard 25 % retail markup on all Vendor-listed menu or product prices by default.
This markup represents RYDR’s platform revenue and operational fee, covering technology, marketing, payment processing, and delivery coordination costs.
Customers see the final retail price (inclusive of the markup) displayed within the RYDR app or website.
Vendor Payouts
Vendors receive the full base price of their listed items (exclusive of the 25 % markup, VAT, platform or delivery fees).
RYDR Global remits vendor payouts weekly based on the net total of fulfilled orders, after any applicable refunds, adjustments, or processing fees.
Price Parity Option
Vendors who wish to maintain price parity with their in-store menu (i.e., identical retail prices both in-store and on RYDR) may submit a written request for review and approval.
Upon approval, RYDR Global will adjust the displayed pricing to match the Vendor’s in-store prices.
In such cases, RYDR’s operational margin (normally captured via markup) will be applied as a service commission of 25 % on each completed transaction instead.
Adjustments & Processing Fees
RYDR Global reserves the right to:
Revise markup or service fee structures with 14 days’ written notice;
Apply transaction, refund, or dispute-handling fees as needed to offset payment gateway or operational costs; and
Withhold or adjust settlements in cases of chargebacks, order errors, or fraud investigations.
4. Payouts & Settlement
4.1 Remittance Period
RYDR Global collects payments from customers on behalf of Vendors and settles them to the Vendor’s nominated bank account in accordance with this policy.
Each Remittance Period runs from 12:00 AM Sunday to 11:59 PM Saturday (Barbados local time).
All completed orders within that period are included in the following weekly payout.
RYDR Global initiates payouts no later than Monday morning after the end of each Remittance Period. Vendors will receive confirmation of payment initiation via email or through the Vendor Dashboard.
4.2 Bank Processing & Clearing
Once initiated, funds typically clear into the Vendor’s account instantly or within 1–2 business days, depending on the Vendor’s financial institution.
RYDR Global is not responsible for any delays caused by bank processing, holidays, or inaccurate account information.
Vendors must ensure their banking details in the Vendor Dashboard remain accurate and current at all times.
Any incorrect or incomplete information may result in delayed or failed transfers, which will automatically roll over to the next payout cycle.
4.3 Payout Information & Reconciliation
Vendors can view key payout details—including total sales, delivery fees, RYDR markup, taxes, refunds, and the net amount remitted—directly in their Vendor Dashboard.
This information is provided for reference and reconciliation purposes.
Vendors are encouraged to download or record this data regularly for their accounting and tax records.
4.4 Refunds, Chargebacks & Adjustments
RYDR Global reserves the right to deduct or offset from any Vendor payout:
Customer refunds or credits issued for the Vendor’s orders;
Chargebacks, payment reversals, or fraud-related adjustments;
Service penalties or administrative fees associated with policy breaches or excessive cancellations.
All deductions or holds will be itemized within the Vendor Dashboard.
RYDR Global may temporarily withhold payouts while investigating fraudulent or disputed transactions.
4.5 Accelerated & Instant Payout Options
Subject to eligibility and technical availability, RYDR Global may offer accelerated payout options, including RYDR Instant Pay, which allow Vendors to access their earnings sooner than the standard weekly cycle.
RYDR Instant Pay enables qualified Vendors to withdraw available balances on-demand after order completion.
Up to two (2) Instant Pay requests per day are permitted.
Minimum withdrawal amount: $25 BBD. Maximum daily limit: $1,500 BBD.
A processing fee of 5 % per transaction (minimum $2.00 BBD) applies and is automatically deducted prior to payout.
Transfer times depend on the Vendor’s payout method (typically instant to 1 business day).
Use of Instant Pay is optional and subject to the separate RYDR Instant Pay Policy available at rydrglobal.com/instant-pay-policy.
RYDR Global reserves the right to suspend, modify, or revoke accelerated-payout eligibility at any time.
4.6 Public Holidays & Bank Closures
If a scheduled payout date falls on a public holiday or bank closure in Barbados, payment initiation will occur on the next business day.
Vendors acknowledge that local clearing delays may extend delivery of funds during holiday or weekend periods.
4.7 Currency & Tax Responsibility
All payouts are denominated in Barbadian Dollars (BBD) unless otherwise agreed in writing.
Vendors are solely responsible for:
Reporting and remitting applicable Value Added Tax (VAT), income tax, and other statutory obligations under Barbados law; and
Maintaining accurate records for all earnings and settlements through the RYDR platform.
5. Order Fulfilment Obligations
Vendors must:
Accept incoming orders promptly through the Vendor Dashboard or approved POS integration;
Prepare orders within the stated preparation window to ensure timely pickup;
Notify RYDR Global immediately of any out-of-stock items, closure, or inability to fulfil an order;
Ensure that all products match the descriptions and meet required standards.
Repeated cancellations, late fulfilment, or customer complaints may lead to suspension, monetary penalties, or permanent delisting.
6. Delivery & Risk Transfer
Unless otherwise agreed in writing, deliveries are executed by RYDR Global’s network of independent Couriers.
Risk of loss or damage transfers to the customer upon courier pickup.
Vendors must properly package all items to ensure safety and product integrity during transport.
RYDR Global shall not be liable for spoilage, leakage, or damage caused by inadequate packaging or handling by the Vendor.
7. Marketing & Promotional Activities
RYDR Global may feature Vendors in Platform banners, in-app placements, or digital campaigns.
Participation in promotional programs (discounts, bundles, featured listings) is optional but, once accepted, binding for the stated duration.
Vendors grant RYDR Global a royalty-free, worldwide licence to use their name, logo, and product images for promotional and operational purposes related to the Platform.
8. Data, Privacy & Confidentiality
RYDR Global collects and processes Vendor data consistent with its Privacy Policy, available at rydrglobal.com/privacy-policy
Vendors may use customer data solely for order fulfilment and must not retain or use it for independent marketing without explicit consent.
Both parties shall maintain the confidentiality of any proprietary or sensitive business information obtained through the Platform.
RYDR Global retains full ownership of all Platform data, analytics, and aggregated insights.
9. Platform Access & Intellectual Property
RYDR Global grants Vendors a limited, revocable, non-exclusive licence to use the Platform for order management.
The Platform, trademarks, and all related intellectual property are and shall remain the exclusive property of RYDR Global.
Vendors may not reverse engineer, copy, sell, or otherwise exploit the Platform’s technology or brand assets.
10. Suspension & Termination
Either party may terminate this Agreement with 7 days’ written notice.
RYDR Global may immediately suspend or terminate a Vendor for:
Breach of these Terms;
Fraud, chargeback abuse, or false representation;
Violation of applicable law or licence requirements;
Conduct that, in RYDR Global’s reasonable opinion, damages its reputation or customer trust.
Upon termination, RYDR Global will remit any undisputed funds in the next scheduled payout, minus applicable deductions.
11. Representations & Warranties
The Vendor represents and warrants that:
All goods offered for sale are genuine, safe, and legally sold in Barbados;
It has full authority to enter into and perform under these Terms;
Its operations comply with all regulatory, sanitary, and labour obligations;
It will not engage in any deceptive, misleading, or unethical marketing practices.
RYDR Global provides the Platform “as is” and expressly disclaims all warranties, whether express or implied, including but not limited to merchantability, fitness for purpose, and uninterrupted service.
12. Indemnification
The Vendor shall indemnify, defend, and hold harmless RYDR Global, its affiliates, directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
(a) any breach of these Terms;
(b) Vendor’s products, services, or representations;
(c) injury, illness, or property damage caused by Vendor’s goods or negligence; or
(d) infringement of third-party rights.
13. Limitation of Liability
To the maximum extent permitted by law:
RYDR Global’s total aggregate liability for any claim under these Terms shall not exceed the total commissions earned by RYDR Global from the Vendor in the three (3) months preceding the event giving rise to the claim.
In no event shall RYDR Global be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, goodwill, or data, even if advised of such possibilities.
14. Force Majeure
RYDR Global shall not be liable for delays or failures in performance due to events beyond its reasonable control, including but not limited to natural disasters, power outages, strikes, wars, pandemics, or governmental restrictions.
15. Amendments
RYDR Global may modify these Terms from time to time.
All updates will be posted on rydrglobal.com/vendor-terms and shall take effect seven (7) days after posting.
Continued use of the Platform after such date constitutes acceptance of the revised Terms.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of Barbados.
Any dispute arising under or in connection with this Agreement shall first be resolved amicably between the parties.
If unresolved within 30 days, disputes shall be submitted to binding arbitration in Bridgetown, Barbados, under the rules of the Arbitration Act (Cap 110).
Judgment on the award may be entered in any court of competent jurisdiction.
17. Entire Agreement & Severability
These Terms constitute the entire agreement between the parties regarding the subject matter and supersede any prior communications or representations.
If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Taxes, Reporting & Audit Rights
Vendors are responsible for maintaining accurate sales and tax records and for remitting all applicable taxes (including VAT) to the Barbados Revenue Authority or other competent authority.
RYDR Global may issue transaction summaries or annual statements to assist Vendors in tax reporting.
RYDR Global reserves the right, upon reasonable notice, to audit Vendor transaction records related to sales conducted through the Platform solely for the purpose of verifying compliance with these Terms and applicable laws.
Any discrepancies found may result in adjustments, suspension, or termination of Vendor access to the Platform.
19. Anti-Fraud & Security
Vendors must implement appropriate safeguards to prevent unauthorized access to their RYDR accounts and ensure that all employees using the Vendor Dashboard are trained in secure practices.
Any suspicious or fraudulent activity — including fake orders, refund manipulation, or unauthorized use of customer data — must be reported immediately to RYDR Global.
RYDR Global reserves the right to withhold payments, suspend Vendor access, or pursue legal remedies in the event of suspected fraud, abuse, or account compromise.
20. Notices
Any legal or formal notices to RYDR Global shall be sent in writing to:
RYDR Global
Attn: Legal Department
Email: info@rydrglobal.com
Address: Bridgetown, Barbados
RYDR Global may provide notices to Vendors electronically via the email address or Vendor Dashboard linked to their account.
Such electronic delivery constitutes effective notice for all purposes under these Terms.
Acceptance
By registering or continuing as a Vendor on RYDR, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
